IT support in Sydney Northern Beaches

Computers for sale

New computers are built to fit your needs and budget.

• New Desktop PCs made from $800
• Gaming PCs built from a $1300
• Laptops sold from $300

Email fixed

• Email accounts set up. Whether it is a problem with the Bigpond login or Windows email, your business website, or getting Outlook to send emails again, we can help.
• Emails export. Emails can be exported from Gmail, Outlook or any other email program to a new location, such as a new computer or backup drive.

Free call-out service area

Calls to Sydney Northern Beaches and North Shore for computer repairs are free. Technicians will attend other Sydney and NSW locations ASAP. Remote IT support and Web development are also provided.

Fix PC with reset

PC problems a reset may fix, and You can do it yourself.

• Slow boot-up
• Freezing
• Blue screen errors

Can a PC be reset when encrypted with BitLocker?

Yes, but encrypted data will be lost. Time required: 30 minutes to 2 hours

How to reset a PC

Back up data first.

1. Through Settings > Recovery if the computer still starts.
2. Using a Windows setup USB if the computer is not booting up.

PC issues usually Not fixed by a reset

We can fix them all.

• Slow internet or WiFi
• Slow boot-up and operation
• No sound

Other common PC Issues:

• Display flickering
  Check the HDMI cable. If it's a laptop, the screen might be faulty.
• Computer overheating
  This could be a hardware or BIOS issue, which we can fix.
• Keypad (numbers) not working
  Press Num Lock.
• Mousepad not working
  Use the shortcut Fn + (F1–F12) to turn the touchpad on or off, depending on your laptop brand.

Do not forget backup your data first before resetting with reformat.

Fix Mac with reset

Most problems with Macs can be solved by the user with a simple reset of NVRAM or SMC (System Management Controller) using a combination of buttons. In the worst case, Safe Mode or resetting to factory settings in Recovery Mode may be required.

Here is a list of issues that can be solved with a Mac reset.

• Slow to boot.
• Runs slow after a while.
• Freezes at startup.
• Random crashes.
• Apps crashes.
• Overheats or fans run loud.
• External USB hard drive not showing up.
• Printer offline
• WiFi keeps disconnecting.
• Screen flickers or has wrong resolution.
• Wrong or unsaved time zone and clock settings
• Mouse or keyboard not working

All above and other problems with Macs resolved in the following order from easy to hard:

NVRAM reset > SMC reset > Safe Mode > Recovery.

For Silicon CPU Macs (after 2020) NVRAM and SMC reset steps are not applicable, as NVRAM and SMC functions handled differently. In that case just restart Mac with Apple menu > Restart.

Battery-related problems

Battery not charging or being recognized issues not solved with NVRAM but SMC reset on Intel CPU Macs (before 2020). Battery and charging issues on Macs after 2020 can sometimes be resolved through macOS updates or macOS Recovery.

If the issue persists after resets repairs may be necessary.